All of our providers comply with local legislation and applicable health recommendations regarding protective material and safety to help avoid the spread of Covid-19.

FAQs

P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Rome with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
If you book a return transfer service, we recommend booking the pick-up from the hotel at least 2.5 hours before your flight departure time for private transfers, 3 hours for shared transfers. It takes approximately 30 minutes to get to Ciampino Airport and 40 minutes to Fiumicino Airport.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. You can see our recommendations on the following question.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

Private Shared

9.70

9.7428 17,572 reviews

9.80

9.7789 1,357 review

5 out of 17,572 reviews

4/Nov/2020

Sarah

Yorkshire, United Kingdom

Communication was great. Daniel was very friendly and gave exceptional service. He called us when we arrived and told us exactly where to go to meet him. Will definately use Civitatis again for a transfer. Grazie Mille

I travelled with friends

5/Sep/2020

Ashley Wyard

Norwich , United Kingdom

The driver was really nice. He explained about the history of certain places as we drove to our hotel which was brilliant. Highly recommended.

I travelled with my partner

10/Aug/2020

Christiaan

Utrecht , Netherlands

We landed early, driver was already waiting for us. Nive and friendly.

I travelled with teenagers

27/Jul/2020

Mr Brian

Dublin, Ireland

The driver was waiting for us. Very helpful and great knowledge of the city. Drove through very small streets to get us to our apartment. Very grateful for that as it was very warm.

I travelled with teenagers

1/Mar/2020

Mike

Tickhill, United Kingdom

Perfect!

I travelled with friends

5 out of 1,357 review

14/Aug/2019

Pauline

Sydney , Australia

Our driver was excellent.. there was a small problem finding each other at first but he was great .. thank you !!

I travelled with my partner

26/Jun/2019

Mireia Isabel Cornejo Du Rouchet

Benidorm, Spain

Super!! The driver was puntual and everything was easy for us

I travelled with my partner

21/Jun/2019

Emma

Doncaster, United Kingdom

Very friendly driver, even though our flight was an hour behind he still was there waiting for us. Gave us lots of tips about the city and ideas for things to do, 10/10.

I travelled with my partner

9/Jun/2019

Roberta

Jericho, The United States

Excellent!!

I travelled with my partner

30/May/2019

Adam

Glasgow, United Kingdom

Although we were under 24hrs from our booked time-slot, we managed to contact the company to change our pickup destination. This saved us carrying 20+kgs of bags down a narrow street with very steep steps.

I travelled with my partner

Show all the reviews

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