Castel Sant'Angelo Ticket + Audio Guide - Reviews

Rating of the activity

7.20 / 10

7.1552795031056 161 reviews | 2,237 travellers

17 traveler-submitted photos

Customer scoring

Type of traveler

Traveling alone (17)

Couple (61)

Group of friends (12)

With small children (9)

With older children (27)

Reviews from real clients who booked our products.

See only reviews with text

May / 03 / 2025

Laurence

Bordeaux, France

I travelled with friends

Le château donne une vue magnifique sur rome. L'édifice est intéressant à visiter mais l'audioguide n'est pas au point. Il déroule les explications sans être aux bon endroit et en plus les numéros de l'audioguide sont différents de l'audioguide officiel.

I travelled with friends

Nous sommes désolés que cet aspect de la visite n'ait pas répondu à vos attentes. Nous en tiendrons compte pour améliorer le service.

Jun / 05 / 2025

Francesca

Milano, Italy

I travelled with my partner

Jun / 04 / 2025

Ana María

Montevideo, Uruguay

I travelled with my partner

Muy buena No espere nada todo organizado Translate this opinion into English.

Very good. Don't expect anything, everything is organized. Opinion translated. Show original.

I travelled with my partner

May / 23 / 2025

Nuria García Rebanal

Cantabria, Spain

I travelled with teenagers

La experiencia fue muy buena. Muy recomendable. Translate this opinion into English.

The experience was very good. Highly recommended. Opinion translated. Show original.

I travelled with teenagers

May / 22 / 2025

Anonymous

May / 22 / 2025

Maria Cinta

Granada, Spain

I travelled with my partner

Después de numerosos intentos para descargarme las entradas, al final no lo he conseguido, así que he tenido q comprarlas en ventanilla. Ustedes pueden comprobar q al final no he podido descargarlas, consultándolo al proveedor. El me ha comentado que reclame con ustedes las devolución de la reserva.

After numerous attempts to download the tickets, I ultimately failed, so I had to purchase them at the ticket office. You can check with the provider to verify that I wasn't able to download them. They told me to file a refund for my reservation.

I travelled with my partner

Sentimos que un error al descagar las entradas te impidiera disfrutar de la visita. En Civitatis solo queremos que tengáis las mejores experiencias. Se ha hecho el reembolso correspondiente. Translate this opinion into English.

We're sorry that an error downloading your tickets prevented you from enjoying your visit. At Civitatis, we only want you to have the best experiences. A refund has been issued. Opinion translated. Show original.

May / 17 / 2025

Ramón

Madrid, Spain

I travelled by myself

La visita al castillo esta muy bien, pero la audioguía a veces va saltando por zonas en las que no te encuentras (mejorable la audioguía) Translate this opinion into English.

The castle tour is very good, but the audio guide sometimes skips to areas you're not in (the audio guide could be improved). Opinion translated. Show original.

I travelled by myself

May / 14 / 2025

Rebeca

Madrid, Spain

I travelled with my partner

La audioguia que te envían es imposible de seguir según el recorrido que te hacen ir en el propio monumento. También la aplicación aunque lo habíamos descargado se quedaba bloqueado en los teléfonos. Por lo tanto no pudimos escuchar bien la audioguia

The audio guide they send you is impossible to follow, based on the route they show you at the monument itself. Also, even though we had downloaded it, the app kept freezing on our phones. Therefore, we couldn't hear the audio guide properly.

I travelled with my partner

Sentimos si algún aspecto del servicio no resultó de vuestro agrado. Agradecemos y tomamos nota de los comentarios para seguir mejorando en lo posible. Translate this opinion into English.

We're sorry if you didn't like any aspect of our service. We appreciate and take note of your comments so we can continue to improve as much as possible. Opinion translated. Show original.

May / 11 / 2025

Anonymous

May / 06 / 2025

Antonia Martinez Jimenez

Valencia, Spain

Buenas tardes, la experiencia por parte de Civicitatis fue pesima, no pudimos descargar el pdf de las entradas ya abonadas por lo cual por no perder la experiencia compramos unas alli en taquilla. Habia algun problema en la aplicacion. Buscamos cerca del Castillo alguien de su empresa que nos pudiera ayudar y no encontramos a nadie. Hare los tramites para la devolucion de mi dinero.

Good afternoon, the experience with Civicitatis was terrible. We couldn't download the PDF of the tickets we'd already purchased, so to preserve the experience, we bought some at the box office. There was some problem with the app. We looked near the Castle for someone from your company who could help us, but we didn't find anyone. I'll process my refund.

Sentimos que nuestro proveedor local no haya podido cumplir con el servicio reservado. Te pedimos disculpas por lo ocurrido, y te informamos que ya hemos tramitado el reembolso correspondiente. Translate this opinion into English.

We regret that our local provider was unable to fulfill your reserved service. We apologize for the incident and inform you that we have already processed the corresponding refund. Opinion translated. Show original.

Apr / 17 / 2025

Juan Ignacio Espada Corbaton

Zaragoza, Spain

Apr / 17 / 2025

Ana Belen Montoliu Vicente

Spain

I travelled by myself

Apr / 16 / 2025

Anonymous

Apr / 13 / 2025

Anonymous

I travelled by myself

Apr / 10 / 2025

Yanina

Buenos Aires, Argentina

I travelled with my partner

Apr / 04 / 2025

Anonymous

Mar / 29 / 2025

Verónica Escudero

Buenos Aires, Argentina

I travelled with my partner

Fue una estafa. Nunca recibimos la entrada original al Castillo. Tanto el bono que recibimos con el voucher y los tickets de la app que te hacen descargar, no eran válidos. Pedimos por favor nos hagan el reembolso completo ya que tuvimos que pagar nuevamente la entrada al llegar al lugar.

It was a scam. We never received the original admission to the Castle. Both the voucher we received and the tickets from the app they ask you to download were invalid. We ask for a full refund, as we had to pay the admission fee again upon arrival.

I travelled with my partner

Pudimos comprobar que, desafortunadamente, debido a un error informático, el proveedor no te envió la entrada a tiempo. Sentimos lo ocurrido, ya hemos realizado el reembolso correspondiente. Translate this opinion into English.

We've been able to verify that, unfortunately, due to a computer error, the provider didn't send you your ticket in a timely manner. We're sorry about this and have already issued the corresponding refund. Opinion translated. Show original.

Mar / 28 / 2025

Anonymous

Cdmx, Micronesia

I travelled with my partner

La ventaja es que vas a tu propio ritmo. Sin embargo en el mismo Castillo te venden una audio guía qué lleva su propia numeración la cual no es la misma que la de este recorrido y tiende a ser confuso con las instrucciones

The advantage is that you go at your own pace. However, at the Castle itself, they sell you an audio guide with its own numbering, which isn't the same as the one for this tour and tends to be confusing with the instructions.

I travelled with my partner

Muchas gracias por tu comentario. Vamos a pasarlo al proveedor para que lo tenga en cuenta y mejore su servicio en lo que pueda. Translate this opinion into English.

Thank you very much for your comment. We'll pass it on to the provider so they can take it into account and improve their service as much as possible. Opinion translated. Show original.

Mar / 26 / 2025

Salvador Victor Manuel Jasso Rom

Mexico

Me cobraron 16 euros por la audio guía. Que decían no estaba incluida

They charged me 16 euros for the audio guide. They said it wasn't included.

La audioguía se descarga en el teléfono, y se envía junto con las entradas. Esto se especifica en el bono. En caso de contratar una audioguía en el propio lugar de visita, esta se paga aparte. Sentimos las molestias, y que no hayas podido ver esto antes. Translate this opinion into English.

The audio guide is downloaded to your phone and sent along with your tickets. This is specified on your voucher. If you purchase an audio guide at the venue, it is charged separately. We apologize for the inconvenience and that you weren't able to see this sooner. Opinion translated. Show original.

Mar / 21 / 2025

Gonzalo

Rosario, Argentina

I travelled with teenagers

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Castel Sant'Angelo Ticket + Audio Guide - Reviews

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