P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Rome with a minimum of 16 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
If you book a return transfer service, we recommend booking the pick-up from the hotel at least 2.5 hours before your flight departure time for private transfers, 3 hours for shared transfers. It takes approximately 30 minutes to get to Ciampino Airport and 40 minutes to Fiumicino Airport.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?

R -
Yes, here you can see all the destinations where we offer airport transfers.

Our customers' reviews

These are genuine reviews written by our customers.

Private Shared

9 / 10

8.96

26,579 reviews | 382,760 travellers

9.60 / 10

9.6133333333333

1,357 review | 382,760 travellers

5 out of 26,579 reviews

03 / 14 / 2024

María Pont Colomer

Valencia, Spain

Un servicio magnífico! El conductor muy amable y servicial. Lo recomiendo sin duda! llegar a Fuimucino con pequeños y maletas y que te estén esperando para tu traslado al hotel te evita muchas preocupaciones Translate this opinion into English.

A magnificent service! The driver very friendly and helpful. I recommend it without a doubt! Arriving in Fuimucino with children and suitcases and having them waiting for you for your transfer to the hotel saves you a lot of worries Opinion translated. Show original.

I travelled with small children

03 / 08 / 2024

Manuel

Lleida, Spain

Excelente traslado de nuestro hotel al aeropuerto..El chofer Joseph muy bueno, con una conduccion tranquila y relajada..El automovil muy grande, limpio y comodo..La verdad que lo recomiendo sin ninguna duda.

I travelled with my partner

02 / 27 / 2024

Sacri Palmero Ramos

Ciudad Real , Spain

Todo fue muy bien, 15 minutos antes se pusieron en contacto conmigo para decirme que estaban esperándonos en la salida. El vehículo era muy cómodo y el conductor muy amable. Todo muy bien. Translate this opinion into English.

Everything went very well, 15 minutes before they contacted me to tell me that they were waiting for us at the exit. The vehicle was very comfortable and the driver was very friendly. All very well. Opinion translated. Show original.

I travelled with my partner

02 / 05 / 2024

Anonymous

United Kingdom

Marcello was absolutely brilliant. He was great!!! 5* for him! 1* for Civitatis, I am disappointed with Civitatis and would not book again. We had booked a transfer for 3.30am, however the day before we were told that the driver would arrive 30mins early and there was nothing we could do about it. I contacted Civitatis to advise we didn’t want a collection earlier as we didn’t want to be at the airport for even longer…. Airport didn’t open until 4am! No reply from Civitatis. Would avoid!

I travelled with my partner

04 / 18 / 2024

Luis

Zaragoza, Spain

El traslado perfecto hasta el destino. Enrico muy atento desde el principio. El vuelo se retraso y ningún problema, llame y enseguida reorganizaron la recogida. Muy contentos.

I travelled with teenagers

5 out of 1,357 review

08 / 16 / 2019

Mercedes

Sevilla, Spain

Estamos encantados con este servicio. Tuvimos que cambiar de hotel y no hubo problema en indicar otra dirección para la recogida. El conductor llego antes de la hora prevista, por lo que la puntualidad magnífica. Dio la casualidad de que era el mismo conductor que nos trajo a Roma, por lo que nos preguntó qué tal la experiencia. Un hombre muy agradable y que nos hizo muy ameno el camino hasta el aeropuerto que está un poco lejos. Recomendable al 100%

I travelled with my partner

08 / 10 / 2019

Mercedes

Sevilla, Spain

Nuestro vuelo se retrasó y las maletas tardaron en salir, pero el conductor nos estuvo esperando y nos llamaron para ver si todo iba bien. He de añadir que el conductor magnífico, nos indico que hablaba solo italiano pero a pesar de ello y gracias a la similitud del italiano y el español se esforzó por explicarnos cosas de la ciudad y por entendernos cosa que valoramos mucho. Fue un trayecto muy agradable ya que esta persona era muy comunicativa. Recomendamos al máximo este servicio.

I travelled with my partner

07 / 19 / 2019

Rosa E.

San Juan, Puerto Rico

La atencion que tienes con tu persona contacto es excelente, lo mismo que el trato del chofer. El vehiculo de transporte comodo. Excelente! Recomendable para iniciar relajado las vacaciones!!!

I travelled with my partner

06 / 30 / 2019

Ana

Barcelona, Spain

Recomendable 100%! Han sido muy amables! Y tienen un teléfono donde llamar por si por ejemplo no los encuentras. Ademas si ellos van a tardar en llegar 5 minutos te llaman también y te avisan. Repetiremos!

I travelled with my partner

06 / 21 / 2019

Emma

Doncaster, United Kingdom

Very friendly driver, even though our flight was an hour behind he still was there waiting for us. Gave us lots of tips about the city and ideas for things to do, 10/10.

I travelled with my partner

Show all the reviews

	3 seat vehicle	US$ 80.40
	6 seat vehicle	US$ 94.40
	8 seat minibus	US$ 96.50